Office Policies
Important Information for Our Patients and Families
At Koala Pediatrics, we believe in transparency and clear communication with our patients and their families. Our office policies are designed to ensure the highest quality of care while maintaining efficient operations. Please review the following policies carefully and don't hesitate to contact us if you have any questions.
We recommend that all patients and parents familiarize themselves with these policies before their first visit. Understanding our policies helps ensure a smooth experience for everyone and allows us to focus on providing the best possible care for your child.
Financial Policy
Our financial policy outlines payment procedures, insurance requirements, co-payment expectations, and billing practices. This policy helps ensure transparency in all financial matters related to your child's care.
Key topics covered:
- Insurance verification and authorization
- Co-payment and deductible requirements
- Payment methods and billing procedures
- Self-pay and uninsured patient options
No Show Policy
Our no-show policy explains our expectations regarding appointment attendance, cancellation procedures, and the consequences of missed appointments. This policy helps us maintain efficient scheduling for all patients.
Key topics covered:
- Appointment cancellation requirements
- No-show fees and consequences
- Rescheduling procedures
- Emergency and illness exceptions
Technology Policy
Our technology policy covers the use of electronic health records, patient portal access, telemedicine services, and digital communication guidelines. This policy ensures secure and effective use of technology in your healthcare.
Key topics covered:
- Patient portal registration and use
- Electronic communication guidelines
- Telemedicine appointment procedures
- Privacy and security measures
📋 Important Notice
All policies are subject to change. We will notify patients of any significant policy updates through our patient portal, website, or during office visits. Please check back periodically for the most current versions of our policies.
Questions About Our Policies?
If you have any questions about our office policies or need clarification on any specific points, please don't hesitate to contact our office. Our staff is here to help ensure you understand all aspects of our practice policies.