Office Policies

Review our comprehensive office policies to understand our procedures and ensure the best experience for your family at Koala Pediatrics.

Our Practice Policies

Please review these important policies that help us provide the best care for your child and family.

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Financial Policy

Our financial policy outlines payment procedures, insurance requirements, co-payment expectations, and billing practices. This policy helps ensure transparency in all financial matters related to your child's care.

Key topics covered:

  • Insurance verification and authorization requirements
  • Co-payment and deductible collection procedures
  • Payment options and billing practices
  • Self-pay and uninsured patient options
📄 Download Financial Policy

No Show Policy

Our no-show policy explains our expectations regarding appointment attendance, cancellation procedures, and the consequences of missed appointments. This policy helps us maintain efficient scheduling for all patients.

Key topics covered:

  • Appointment cancellation requirements
  • No-show fees and consequences
  • Rescheduling procedures
  • Emergency and illness exceptions
📄 Download No Show Policy
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Technology Policy

Our technology policy covers the use of electronic health records, patient portal access, communication preferences, and privacy protection measures. This policy ensures secure and efficient use of technology in your child's care.

Key topics covered:

  • Patient portal access and usage
  • Electronic communication guidelines
  • Privacy and security measures
  • Technology support and troubleshooting
📄 Download Technology Policy

📋 Questions About Our Policies?

Our staff is here to help you understand our policies and procedures.

Please don't hesitate to contact our office if you have any questions about our policies or need clarification on any procedures.

📞 Call (206) 761-4985 📧 Email Us

Visit Our Practice

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Office Location

14655 Bel-Red Road, #201
Bellevue, WA 98007

Convenient location serving Eastside Seattle communities

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Phone & Fax

Office: (206) 761-4985

After Hours: (206) 761-4985

Fax: (206) 309-1574

Email: office@koalapeds.com

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Office Hours

Monday - Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

Sunday: Closed

After-hours care available for urgent needs

🚨 Emergency Information

For medical emergencies, call 911 or go to your nearest emergency room.

For urgent after-hours concerns, call our main number and follow the prompts for emergency care instructions.